UPS drivers found that their supply software program had been up to date this week from a system that specified the gender of the individual who accepted supply of a package deal, to a generic one-size-fits all time period “customer.”
Previously, the supply system required supply drivers to specify who that they had given a package deal to in the event that they handed it to an individual, fairly than go away it by the door or storage of a vacation spot. The choices beforehand included, met buyer (MC) man, mc girl, mc boy, mc woman.
A driver who reported the system improve to The Post Millennial mentioned, “Now when customers ask, ‘who did you give the package to,’ the details have been eliminated.”
This is very problematic given the rise in package deal thefts by “porch pirates.” The modifications make it harder to identify a possible impersonator of a home-owner who may settle for a package deal on their behalf. The driver added, “Now everyone gets put in a set ‘customer,’ no matter the age or gender.”
Additionally, most of the drivers weren’t knowledgeable of the change. “Lots of old time rural route guys are mad at the changes, no one told them.” Before and after footage of the software program interface have been posted to social media.
Dan McMackin from UPS public relations informed The Post Millennial when requested in regards to the change, “UPS makes periodic updates to both software and firmware related to our drivers’ delivery options and methods. We don’t publicly share details of our internal procedural and operational updates. We are confident our drivers have the tools and technologies they need to make sure our customers get their deliveries.”
A whistleblower informed The Post Millennial, “Funny how UPS’ new CEO is Carol B. Tomé is the Chief Executive Officer of United Parcel Service. She is formerly of The Home Depot, where she worked from 1995 to 2019, serving as Vice President and Treasurer and later as Executive Vice President and Chief Financial Officer. She was quoted as saying she wants UPS to be ‘Better, Not Bigger.’ So, she takes away a detail that is need in a driver’s everyday routine, who did you meet? Man, woman, boy, girl, and just puts in its place the blank statement of ‘customer.’ How does that help anyone that person is tracking their package by following the driver on their phone?”
The supply informed The Post Millennial how particular the supply monitoring system is. “Getting a notification (the) day before, day of and 5 mins after you leave it. Everything is tracked by UPS, miles driven, speed, number of back-ups (the) truck does, how many times you weren’t wearing your seatbelt, the number of times you opened the door when the truck is stopped, how many… packages you have for a(n) address. All these details all day long, and one of the most important ones just gets left by the wayside. If she was really trying to make the Seattle-born company better, not bigger, she would start listening to the people who do the job day in and day out for 20 plus years.”
“Guess a CEO from Home Depot who has never delivered a package that has had a rabid dog at an address before knows more that the guy who does it for a living.”